PRIVACY POLICY
LEVEL FITNESS LLC
Last Updated: October 17, 2026
LEVEL FITNESS LLC (“LEVEL FITNESS,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and retain information when you visit www.balanceboardfitness.com, purchase our products, schedule appointments, complete assessment forms, or participate in our fitness services.
1. Information We Collect
Depending on how you interact with LEVEL FITNESS, we may collect:
Personal and Contact Information
Name, email address, phone number, and city or location.
Date of birth and other information you voluntarily provide.
Communications, inquiries, and appointment details.
Personal Training and Fitness Assessment Information
When you complete a Personal Training Assessment, we may request information about:
Fitness goals and exercise preferences.
Height, weight, and desired fitness outcomes.
Exercise history and current activity level.
Injuries, surgeries, physical limitations, and relevant health conditions.
Medications or symptoms that may affect exercise participation.
Swimming pool comfort and preferred training environment.
Your acknowledgment of assessment questions and participation-related information.
We request this information to understand your needs, assess exercise-related considerations, and help personalize your training experience.
Booking and Scheduling Information
When you book appointments, we may collect your contact details, selected services, appointment dates, and scheduling-related communications through Acuity Scheduling (Squarespace Scheduling).
Purchase and Transaction Information
When you purchase products, training packages, or instructor certification services, we may collect billing details, shipping information, purchase history, and transaction records. Payment information is processed through the payment services associated with our website and checkout. We do not need to receive your full payment-card number to manage an order.
Website Usage Information
Our website and service providers may automatically collect information such as IP address, browser type, device information, pages visited, referral sources, and cookie-related information.
2. How We Use Your Information
We use personal information to:
Respond to inquiries and communicate with prospective or existing clients.
Review fitness assessments and prepare personalized training recommendations.
Provide traditional personal training, AQUA STAND UP®, and B-BOARD® services.
Schedule and manage appointments.
Process purchases, fulfill orders, and provide customer support.
Administer instructor training and certification services.
Maintain business records and address safety-related concerns.
Improve website functionality and understand visitor activity.
Send promotional communications when permitted by applicable law and your preferences.
Comply with legal obligations and protect our legitimate business interests.
We do not use the health-related answers in your Personal Training Assessment to create targeted advertising audiences.
3. Personal Training Assessments and Health Information
Our Personal Training Assessment may contain sensitive personal information.
At LEVEL FITNESS, access to submitted assessment responses is restricted to the business owner responsible for reviewing and coordinating personal training services.
Assessment responses are collected through our Squarespace website and may be processed or stored by Squarespace and relevant infrastructure providers in accordance with their applicable terms and privacy practices.
We use assessment information for fitness consultation, exercise planning, and training-related safety considerations.
LEVEL FITNESS is a fitness services provider, not a medical practice. Our assessment does not replace medical evaluation, diagnosis, or treatment. Clients should consult an appropriate healthcare professional when medical clearance or advice is necessary.
We do not sell clients' assessment responses or intentionally share their health-related answers with advertisers.
4. Website, Scheduling, and Service Providers
We use third-party providers to operate aspects of our business, including:
Squarespace: Website hosting, online forms, customer contacts, online commerce, and related website services.
Acuity Scheduling (Squarespace Scheduling): Appointment bookings, scheduling, and related communications.
Payment and transaction providers: Processing payments and supporting order transactions.
Other providers may support essential website functionality, security, analytics, communications, or delivery services.
These providers may process information as needed to perform their services, subject to their respective contractual obligations and privacy practices.
For additional information, please refer to the Squarespace Privacy Policy.
5. Marketing Communications
Submitting a Personal Training Assessment or booking a training appointment does not, by itself, mean that you agree to receive promotional marketing emails.
We may send service-related communications about your inquiry, appointment, purchase, or training arrangements.
Where permitted, we may separately send information about LEVEL FITNESS programs, events, products, and special offers.
You can unsubscribe from promotional emails using the unsubscribe link provided in those messages or by contacting us directly.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies for website functionality, security, visitor analytics, and user experience.
Depending on the services enabled on our website, third-party providers may also collect information about website interactions.
You can manage certain cookies through your browser settings and any cookie-preference controls made available on our website.
7. Sharing and Disclosure of Information
We may disclose personal information:
To service providers necessary to operate our website, scheduling, payment, and business systems.
To delivery or fulfillment providers when necessary to complete an order.
When required by applicable law, legal process, or a valid governmental request.
When reasonably necessary to protect the rights, safety, or security of clients, LEVEL FITNESS, or others.
In connection with a legitimate business transfer, subject to applicable legal requirements.
We do not sell Personal Training Assessment responses.
8. Data Security
We take reasonable steps intended to protect personal information against unauthorized access, disclosure, alteration, or loss.
Information submitted through our website is handled using the systems and security features provided by Squarespace and other applicable service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We encourage clients not to send additional sensitive medical information through ordinary email unless necessary.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, manage client relationships, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the information and the purpose for which it was collected.
Clients may request deletion of their personal information, including assessment responses, subject to applicable legal obligations and legitimate retention requirements.
10. Your Privacy Choices and Rights
Depending on where you reside and which privacy laws apply, you may have rights to request access to, correction of, or deletion of certain personal information.
You may also request information about how we use or disclose your personal information.
To submit a privacy request, contact:
We may need to verify your identity before fulfilling a request. Certain legal exceptions may apply.
11. Children and Minors
Our website and services may be accessed by parents or guardians seeking fitness services for minors.
Where required, a parent or legal guardian must provide appropriate authorization before a minor participates in training or submits sensitive assessment information.
We do not knowingly collect sensitive personal information directly from children without appropriate authorization where required by law.
12. International Visitors
LEVEL FITNESS operates in California, United States.
If you access our website from another country, your information may be processed in the United States or other locations where our service providers operate.
Applicable privacy rights may vary by jurisdiction.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal requirements, or privacy practices.
Any updated policy will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
LEVEL FITNESS LLC
Santa Monica, California, United States
Email: eric@wearelevelfitness.com
Website: www.balanceboardfitness.com